Who We are
Esolar and LMF Energy Services are both trading names of Live Manage Facilitate Limited.
Live Manage Facilitate Limited are a National Installer of Energy Efficient measures.
Established in 2016 we are specialists in the installation of renewable energy measures and have grown to be one of the UK’s leading installers
With over 20,000 energy efficient measures installed to date, we have already assisted in bringing thousands of households out of fuel poverty.
Live Manage Facilitate Limited is committed to protecting the privacy of your personal data.
Good information handling makes good business sense.
By being open, transparent and fully accountable for the personal data we process, we will not only enhance our business’s reputation, increase customer and employee confidence, but also ensure any personal information is accurate, relevant and safe.
Contact Details
Live Manage Facilitate Limited is a registered Data Controller with the UK Information Commissioners Office and our reference number is: ZA194853
Our Head Office is at 210 Prices Street, Birkenhead, Wirral, CH41 3PS
Our Direct Number is: 0800 107 5211
The Types of Data We Collect
The below Tables shows which Personal Data we typically collect from you
| Name |
| Date of Birth |
| Address |
| Telephone Number |
| Bank Details |
| Benefit Information |
| Health Details |
Reasons for Collection of your Information
In the course of our dealing with you we may collect and process certain information about you, including your name, date of birth, address, contact details (including your email address and contact telephone number), payment details (where applicable), and other information about you in respect of which services and products may be provided. Your personal information may be used by us, our employees, contractors or agents to:
| Reasons for Collection of your Information |
| Identify you during any communication between you and us; assess eligibility for services and products (whether provided by us or on our behalf); carry out regulatory checks and meet our obligations to our regulators; communicate with you to arrange the provision of such services and products; administer and provide such services and products; detect and prevent loss, fraud and other criminal activity; carry out credit reference checks through associated third parties; carry out market research and to help us review, develop and improve the services and products we offer; and contact you (in accordance with your preferences), by post, telephone, SMS, email and other electronic means with information about products, services, promotions, and offers that may be of interest to you. Keep legal certificates and work records relating to the services we have provided to you including details relating to: Warranty, maintenance and guarantee information; Any information which we consider may be required by the Health and Safety notice, product recall or modification; Industry Body Documentation and records; Records of Advice given; |
| Where or When Personal Data Might We Collected from You |
| Information you provide when buying or inquiring about our products or services; |
| Information you provide to us by filling in our forms |
| Information collected through correspondence with our Sales and/or Customer Relations teams; |
| Social Media interaction; |
| When you telephone or email us and speak to an agent |
Lawful Basis for Processing Personal Data
Live Manage Facilitate Limited must have a valid lawful basis in order to process a person’s data and be able to demonstrate the processing of data is “necessary” in order to provide our products and services.
Under Article 6 of the UK GDPR, a Data Controller may choose one or more of the prescribed Lawful Basis, of which there are 6. Live Manage Facilitate Limited typically rely upon the below 4 Bases:
| CONTRACT | We may have to process information to fulfil our contractual obligations to provide a quotation, or act as credit broker in a finance agreement, or provide a warranty. In this instance the processing is necessary for the performance of the contract. |
| LEGAL OBLIGATION | We may have to process information for health and safety reasons. In this instance Health and Safety is legislation. |
| LEGITIMATE INTERESTS | In many instances the processing is necessary, for example to ultimately create a finance plan through a lender when acting as a credit broker or carrying out a Customer Survey Report. |
| CONSENT | We ask person’s to positively opt in if they want to receive further information on an alternative product or service that we market separately. |
Additionally, if Live Manage Facilitate Limited are deemed to be collecting Special Category Data (see below for meaning), we must specify and additional condition from Article 9 of the UK GDPR. These conditions typically include:
| Explicit Consent |
| Employment, Social Security or Social Protection Law |
| Made Public by the Data Subject |
| Legal Claims and Judicial Acts |
| Health or Social Care |
Special Category Data:
This is typically personal data that is much more sensitive and includes
| personal data revealing racial or ethnic origin; |
| personal data revealing political opinions; |
| personal data revealing religious or philosophical beliefs; |
| personal data revealing trade union membership; |
| genetic data; |
| biometric data (where used for identification purposes); |
| data concerning health; |
| data concerning a person’s sex life; and |
| data concerning a person’s sexual orientation. |
With whom do we share your personal information?
We may share your data with third parties where we have a lawful reason to do so:
These Third parties may include our Principal, the Financial Conduct Authority, a finance lender (where applying for a finance option where we act as a credit intermediary), a finance credit broker, credit reference agencies (who may check the information against other databases, public or private to which they have access), or fraud prevention agencies. This information may come from your interactions with us or them through applying for finance or other consumer finance product; or ascertain from the way in which the loan is administered and managed.
In connection with the above purposes, your personal information may be transferred to, or otherwise processed by third party service providers acting on our behalf, our agents and law enforcement authorities (including the police).
Sale or transfer of the business
In the event that we sell or buy any business or assets, we may disclose personal information held by us to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party, personal information held by us will be one of the transferred assets.
Your personal information may also be used by us, our employees or agents if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce any agreement we have with or otherwise concerning you, or to protect our rights, property or safety or those of our customers, employees or other third parties.
Data Retention and How Long We Might Keep Your Personal Data
In line with the UK GDPR Storage Limitation Principle, we will endeavour never to keep your personal data for longer than it is required. The below Table shows how long we keep data for:
| Data Type | Retention Period |
| Customer Contact Details | 7 years after the last interactions |
| Installation and Service Records | 10 years |
| Payment and Transaction Records | 7 years |
| Employee Records | 7 Years after termination |
| Health and Safety Records | 40 years |
| CCTV Footage | 30 days |
| Marketing Data | Until consent withdrawn |
| Supplier Contracts and contact details | 6 years after the end of the contract |
| Job Application Data | 6 months after recruitment decision |
Your Data Subject Rights:
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing
You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interest
Your right to data portability
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.
International Data Transfers
At the time of writing, Live Manage Facilitate Limited have identified no international transfers of data. Where possible, Live Manage Facilitate Limited always default to processing data in the UK or where the country has attained an Adequacy Decision from the European Data Protection Board
Change of Policy
We may occasionally change the Privacy Notice to reflect customer and company feedback. Any changes will be shown on this page.
Dealing with Data Protection Complaints
We aim to comply fully with our obligations under the General Data Protection Regulations. If a customer has any questions or concerns regarding our company’s management of personal data including their right to access data about themselves, then they should contact our Data Protection Officer:
- Gary Langrish – ga**@po*****.digital
- 07831516205
Gary is responsible for ensuring our company is compliant with data protection and is the nominated or Data Protection Officer (DPO).
If the customer is still dissatisfied, they can go directly to the Information Commissioner, the independent body that oversees data protection and the GDPR. They can be contacted on 0303 123 1113 or their website is www.ico.org.uk.